Welcome to Auffenberg of Carbondale.com. Our goal is for you to be an Auffenberg of Carbondale customer for life by providing you with the most hassle-free automobile shopping, purchasing, servicing and ownership experience possible. We are very passionate and feel fortunate to represent three world-class brands: Cadillac, Buick and GMC.
We are bound to outstanding customer service by our promises and commitments;
· Treat every customer as a guest.
· Promptly provide each customer with a warm greeting.
· Be obsessed with providing a world-class environment in which to do business.
· Be proud of our professional appearance, language and behavior.
· Find innovative ways to demonstrate the excellence of our products and services.
· Operate with openness, honesty and fairness in every customer interaction.
· Take ownership of any customer issues and address them promptly.
· Personally escort customers through our facility and introduce them to other team members.
· Express genuine appreciation for every customer's business.
· Seek ways to surprise every customer, every time.
We have a diverse workforce with decades of training, experience and expertise. We have been serving our communities and customers since 2001. We look forward to meeting you or welcoming you back.